SourceOrtho offers 30-day returns on hundreds of products!
When dealing with personal health and rehabilitation - a product may function exactly as designed and work effectively for many patients. However, individual results will vary. We strongly suggest working with your HCP before making any medical equipment or supplies purchases to give you the best chance of seeing a positive individual outcome. Unfortunately, we cannot provide a warranty or guarantee that a particular product will treat your condition or relieve your symptoms. All products sold by Sourceortho.com have a minimum 30-day warranty against defects - many warranties last longer; see product description for details.
**Due to our compliance with Health and Safety regulations we cannot accept returns on certain items.
Exchange Policy:
Most items are eligible for an exchange if the incorrect size or item was ordered (unless the item is in the category of non-returnable items - see below). All items must be in NEW condition to be exchanged. Exchanges may be subject to an exchange fee to cover additional shipping costs. Please email sales@sourceortho.com to obtain an Exchange Authorization. Exchanges must be made within 30 days from the date of delivery. If you have further questions, please get in touch with customer support by phone during regular business hours.
Return Policy:
**Returns are accepted on most items within 30 days of the delivery date. All items are subject to a 15% restocking fee ($5 minimum restocking fee per order). The initial shipping fees are non-refundable. ALL returned items MUST be returned in NEW, unworn condition with all packaging and instructions.
Please email sales@sourceortho.com to obtain a Return Authorization. Returns must be made within 30 days from the date of delivery.
Returns must be shipped back by the customer. If you would like a return shipping label, please request that when requesting the RA#. The cost of the return shipping label will be deducted from the refund. You may ship the item back yourself, provided you obtain a tracking number. SourceOrtho will not be responsible for lost return packages unless a tracking number is provided.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
To ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. DO NOT WRITE RA #s on the product boxes. A refund will not be issued if an RA# is written so that the item's packaging is defaced.
PLEASE EMAIL CUSTOMER SERVICE TO OBTAIN A RETURN AUTHORIZATION (RA#). RETURNS WITHOUT AN RA# WILL NOT BE ACCEPTED or REFUNDED.
**Due to our compliance with Health and Safety regulations, we cannot accept returns on certain items. These items are NOT eligible for return or exchange - those include but are not limited to the following:
- Personal Medical Products
- Cold Therapy Units, Pads, Accessories, and Parts
- Compression Garments
- Cervical and Lumbar Traction units and accessories
- Crutches
- Electrotherapy
- Paraffin Wax Units
- TENS/NMES units,
- HyperIce products
- Heating Pads
- Massagers
- Rollers
- Pillows
- Steerable Knee Walkers
- Professional Grade Electrotherapy/Ultrasound
- Hydrocollator units, carts
- Treatment Tables and Accessories
- Resistance Bands and Tubing
- Exercise Tape
- Walkers
- Any Special Order Item
These items are eligible for Warranty Replacement ONLY. There may be other exclusions. If you have a question about the return eligibility of a particular product, please get in touch with customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to the manufacturer's specifications.
Return Shipping Address:
SourceOrtho
2612 Larch Lane Suite 101
Mount Pleasant SC 29466
Coupon Codes and Discount Offers
From time to time, Source Orthopedic will offer Coupon Codes or Other Discounts.
Source Ortho Coupon Codes are valid for Online Purchases Only. Purchases made over the phone or in person may not be eligible for these Discount Offers at the discretion of Source Orthopedic. Coupon codes may not be combined with volume discounts or other Promotional Offers. Exclusions or Minimum purchases may apply to some Source Ortho discount offers.
Not all Brands or Products qualify for all coupon codes - Chattanooga, Mettler, Game Ready, Hyperice, Dynatronics, Compex, Comfortrac, Whitehall, Armedica, Bailey, Earthlite, and Pathway
**Note** Source Orthopedic is not responsible for typographic or pricing errors. We make every effort to honor a quoted price however, we reserve the right to review all orders for accuracy.
Cancellation Policy
We strive to ship all orders as quickly as possible; therefore, once orders are processed to ship, we cannot cancel. In the instance that an order is processed to ship, but has not yet been picked up by the carrier, a $10 cancellation fee will be deducted from your refund.